Terms of Service

Effective: April 26, 2026. Last updated: April 26, 2026.

These Terms of Service govern your use of linzeo.ai (the “Site”) and any services provided by LinzEO (“LinzEO,” “I,” “me,” “my”), operated by Lindsey Osborne and based in Dallas-Fort Worth, Texas, USA. By using this Site or engaging me for services, you agree to these terms. If you do not agree, please do not use the Site.

1. Services

LinzEO provides SEO consulting, GEO (Generative Engine Optimization) consulting, organic lead generation strategy, web design, and white label SEO partnership services for marketing agencies. Specific service scope, deliverables, and timelines are defined in a separate engagement agreement, statement of work (SOW), or proposal signed by both parties.

2. Free mini-audit

The 40-hour free SEO and AI visibility audit offered on this Site is provided for prospective clients evaluating an engagement. Receiving the audit does not obligate you to enter a paid engagement, and offering the audit does not obligate me to accept your engagement. The audit may include findings, recommendations, and benchmarks based on publicly available information about your site.

3. Engagements

3.1 Project terms. Paid engagements require a signed agreement outlining scope, deliverables, payment schedule, and timeline. Work outside the agreed scope may incur additional charges.

3.2 Client responsibilities. You agree to provide requested content, feedback, access (including SSH and admin credentials where needed), and approvals in a timely manner. Delays in communication or access may impact project timelines.

3.3 Payment. Payment terms are defined per engagement. Most engagements are monthly retainers billed in advance. Failure to pay by the due date may result in paused or terminated work.

3.4 Cancellation. Engagements may be terminated by either party with 30 days written notice unless otherwise specified in the engagement agreement. Pre-paid amounts for work not yet performed are refundable; deposits and completed work are non-refundable.

4. Intellectual property

Content on this Site (text, graphics, logos, images, written analysis) is owned by LinzEO or its content providers and protected by US and international copyright law. Deliverables produced for a client during an engagement are owned by the client upon full payment, except for any third-party assets, frameworks, or pre-existing LinzEO methodologies, templates, and tools, which remain property of LinzEO and are licensed to the client for use on the engagement deliverables.

5. Confidentiality

I treat client information as confidential and will sign mutual NDAs upon request. I do not disclose client identities, engagement specifics, or proprietary data without written consent, except where legally required.

6. White label partnerships

Agency white label partnerships are governed by a separate Master Services Agreement (MSA) including no-poach and non-circumvent provisions. Partnership terms supersede general terms where there is conflict.

7. Limitation of liability

SEO and GEO results depend on factors outside any consultant’s control, including search engine algorithm changes, AI assistant behavior, competitor activity, and client implementation of recommendations. While I bring 22+ years of expertise and apply documented methodologies, I do not guarantee specific ranking, traffic, citation, or revenue outcomes. To the maximum extent permitted by law, LinzEO’s liability for any claim arising from an engagement is limited to the fees paid by the client in the three months preceding the claim.

8. Governing law

These Terms are governed by the laws of the State of Texas, USA, without regard to conflict of law principles. Disputes shall be resolved through good-faith negotiation first, then binding arbitration in Dallas County, Texas if negotiation fails.

9. Changes

I may update these Terms. The “Last updated” date reflects the most recent revision. Continued use of the Site or services after a change indicates acceptance.

10. Contact

Questions about these Terms: linz@linzeo.ai